Administrative Specialist

Chicago, IL
Full Time
Entry Level

We are a fast-growing Chicago-based pet care company seeking a detail-oriented Administrative Specialist to join our Roscoe Village office team. This is a hands-on, fast-paced role supporting daily operations, client communication, and scheduling for a large team of field professionals.

The ideal candidate is organized, calm under pressure, and takes pride in accuracy and follow-through. You will work closely with the office team to coordinate schedules, assist clients, manage administrative tasks, and help ensure a smooth experience for both clients and staff. If you enjoy problem-solving, staying organized, and contributing meaningfully to a growing business, this role offers the opportunity to make a real impact every day.

Location & Schedule

  • Based in Roscoe Village
  • Must live within 10 miles of Belmont & Damen and have your own car
  • Monday–Friday, 9:00am–5:00pm
  • Participation in rotating evening, weekend, and holiday on-call coverage required
  • Occasional extended hours during peak-demand periods

Key Responsibilities

  • Manage scheduling requests using Time To Pet
  • Respond to client inquiries and billing questions
  • Support onboarding of new clients, including virtual and in-home meet-and-greets
  • Communicate with field staff regarding schedule changes
  • General office and administrative support

Requirements

  • Prior administrative or operations experience in a small business environment
  • Excellent phone, email, and business writing skills
  • Strong attention to detail and accurate data entry skills
  • Ability to multitask and prioritize effectively
  • Proficiency with Google Docs and Google Sheets; comfort learning new software
  • Minimum typing speed of 25 WPM (30+ preferred)

Compensation & Benefits

  • Salary: $32,000–$40,000 annually, depending on experience
  • Optional benefits after 30 days, including Illinois Secure Choice IRA and Aflac supplemental insurance options
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