Client Relations Specialist

Chicago, IL
Full Time
Entry Level

NOTE: We are located in Roscoe Village (Chicago IL) and this position requires participation in a rotation of weekend and evening on-call responsibilities. Applicants must live within a 10-mile radius of the intersection of Belmont and Damen as well as have a car or some form of reliable transportation. Salary dependent upon experience and references: $32,000-40,000. Additionally, after 30 days of full-time employment, we offer optional participation in both the Illinois Secure Choice IRA retirement savings program and seven different forms of Aflac supplemental insurance.

To say our office is a fast-paced environment would be an understatement. To continue to drive the kind of quality growth we have achieved thus far, we need an additional, rock-solid administrative team member keeping everything running smoothly. That’s where you come in!

Are you a “fixer”? Do you enjoy improvising to solve problems fast? Are you fastidious and obsessed with operating the logistical, day-to-day details of a fast-growing business? Are you a thinker and a doer? Are you results oriented? Do you enjoy improvising to solve problems quickly? Are you fastidious and meticulous with detail? Do the challenges of managing a large team of 40+ field professionals and the day-to-day details of a logistics-dependent business excite you?

This position will oversee the day-to-day operations collaboratively with the rest of our office team members. Duties include, but are not limited to: responding to scheduling requests via email and telephone as well as through our industry-specific software platform (Time To Pet), setting appointments in scheduling software, reviewing and addressing billing inquiries, taking basic information from prospective clients, answering or redirecting incoming calls, miscellaneous office duties, etc.

Duties Include, but are not limited to:

  • Working alongside the rest of the office team to respond to scheduling requests and coordinating appointments in our scheduling software (Time To Pet)
  • Consulting with prospective clients and attending in-home Meet & Greets and onboarding new clients
  • Collaborating with the office team on strategies to deliver organic growth
  • Taking ownership for the client satisfaction experience
  • Participating in marketing activities
  • Miscellaneous office duties

Requirements:

  • Prior experience (with references) in a similar role at a small business. (You must be a proven team player.)
  • Excellent telephone and email customer service and communication skills are mandatory. You must have a great phone voice and personality, speak clearly and be easy to understand. You will often have to speak with both clients and field staff about schedule changes and emergency situations, and you must be able to inspire confidence even in the face of a crisis
  • Excellent professional writing skills are a must! (Typing skills: 25WPM is mandatory minimum; 30 WPM or above is desirable.)
  • Precise data entry skills. We handle thousands of appointments every month, and the team in the field relies upon the information entered into our software (Time To Pet) about each appointment to do their jobs accurately and on-time.
  • Ability to handle multi-tasking without dropping balls. There will be times when you have a client on the phone, another one on hold, and multiple email requests that all have to be handled quickly and accurately.
  • Great PC and technology user skills. You will need to use more than just email and our software platform (Time To Pet). You must also be able to work in Google Suite without learning on the job.
  • A serious work ethic.  This is a very important job — a lot of people will depend upon you (prospective clients, current clients, field staff, and your co-workers here on the office team).

Normal office hours are 9:00am-5:00pm Monday-Friday. You will also participate in an on-call Monday-through-Thursday rotation amongst the office team in the evenings one weeknight per week in case of emergencies as well as to handle client and field staff inquiries/requests. Likewise, you’ll participate in the office team’s weekend (5PM Friday through 9AM Monday) and holiday on-call rotation. You must also be prepared to work extended hours during peak-demand dates when necessary. (Peak demand days often require working extended hours as 100% of scheduling requests must be settled each day before closing.)

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*